Revenue Group Berhad

Revenue Group Berhad RevPay Support App

RevCare

Client: Revenue Group Berhad
Industry: Fintech, Payment Solutions

About the Client

Revenue Group Berhad is a leading Malaysian payment solutions provider listed on the Main Market of Bursa Malaysia. The company offers a comprehensive range of cashless payment solutions and payment terminal services to businesses nationwide, supporting Malaysia’s move towards a digital economy. Revenue Group Berhad serves thousands of merchants across various sectors with innovative, secure, and reliable payment gateway services.

Project Overview

Our company was engaged by Revenue Group Berhad to design and develop a comprehensive mobile solution to enhance their merchant support services. The project covered the complete end-to-end development lifecycle — from requirements gathering and system flow design to UI/UX design, development, deployment, and publication on both the Google Play Store and Apple App Store.

Technologies Used

Mobile Application

Flutter (for cross-platform Android and iOS development)

Web-based System

CodeIgniter (PHP Framework)
Objectives

The goal was to provide Revenue’s merchants with a seamless, self-service support tool that reduces manual support workload, improves response times, and enhances the overall merchant experience.

Key Features

Interactive Tutorials

Merchants experiencing issues with Revenue’s payment terminals can easily find step-by-step tutorials within the app. Each tutorial includes detailed instructions, images, and videos to guide merchants in troubleshooting their devices.

Support Ticketing System

If the issue remains unresolved after completing a tutorial, merchants can instantly generate a support ticket directly through the app. Ticket requests are securely sent to Revenue’s backend via API integration, automatically creating a case in Revenue’s customer support system.

Direct Contact with Customer Support

Alternatively, merchants can submit a request directly to the customer support team. The app triggers an automated email with all relevant merchant and issue details, streamlining communication and resolution.

Automated Invoicing & Online Payment

For cases that require replacement parts or paid services (e.g., replacing a lost terminal cover), the system automatically generates an invoice. Merchants can make secure online payments directly within the app.

Ticket Tracking

Merchants can easily check the status and history of their submitted tickets, ensuring full transparency and convenient follow-up.

Location-based Issue Reporting

To prevent misuse, the app features smart location detection — merchants can only report issues when they are near the registered address of the subscribed payment terminal.

Terminal Barcode Verification

Merchants can verify the validity of their terminals by scanning the device barcode, adding another layer of security and accuracy.

Web-based Mobile Content Management

A robust web-based backend allows Revenue’s team to manage tutorial content, update multimedia guides, manage merchant accounts, and design and push targeted notifications to specific merchants or groups.
Our Role
Conducted in-depth requirements analysis and business process mapping.
Designed intuitive system workflows and merchant-friendly UI/UX.
Developed the mobile application using Flutter for maximum performance and consistency across Android and iOS.
Built a secure, user-friendly mobile content management system with CodeIgniter.
Integrated secure APIs for real-time support ticketing and payment functionalities.
Managed the packaging, testing, and publishing of the app to both app stores.
Provided technical support and handover documentation for Revenue Group’s internal team.

This solution has strengthened Revenue Group Berhad’s merchant support capabilities, enabling faster issue resolution, reducing customer support workload, and increasing merchant satisfaction. The centralized CMS empowers Revenue’s team to efficiently update content and communicate directly with merchants through timely push notifications.

Screenshots

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