Customer Relationship Management (CRM) System

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Why You Need CRM

Grow your business with us.

CRM software is one of the most important sales tools in sales reps’ arsenal. It is more than a contact management system. If used to its full capacity, a CRM allows sales reps to spend more time with customers and potential customers. The more time spent with customers, the more deals are closed, and the more loyal customers remain.

Companies of all sizes will benefit by using a fully integrated, cross-functional CRM solution.

8 Signs That You Need

  • Sales is a struggle.

    A CRM can sort, analyze, and prioritize your sales leads so that your sales team can focus on the opportunities that are likely to close and provide accurate answers to customers—quickly and efficiently—and your customer service team has the information they need for upselling and cross-selling.

  • Customer profiles are difficult to build.

    If you cannot locate all your customer data points, all you can do is guess when it comes time to build your ideal customer profile. Not only that, you will have no visibility into your sales team’s activities.

  • Customer service is not good.

    If your customer service reps are reacting to customer issues and not proactively working with customers, it’s time to invest in a CRM tool for your service team, one that can give you a unified view of your customer so that reps can offer spectacular service.

  • Marketing and sales departments aren't collaborating.

    Since a good CRM can hold all types of information, it can be the rallying point for different teams. Aligning business processes between sales, customer service, marketing, and even some back-office roles (such as billing, inventory, or logistics) is a tricky affair. But if all the components of a CRM share a common data model, all employees can access, use, and add data. They can work collaboratively and share insights, leads, issues, and purchase history. When information is shared across teams, productivity and efficiency skyrocket, data silos disappear, and your entire company appears as one cohesive unit to the customer.

  • High-value accounts are unknown.

    You don't want your best customers to feel unappreciated, but that is hard if you don't know who those customers are. The right CRM tool can identify them so that any customer-facing employee can acknowledge them, provide the right incentives, and nurture them to increase customer loyalty.

  • Contacts within an account cannot be identified.

    CRM solutions can help keep track of contacts within a business, to allow both sales and marketing teams to personalize communication. Good CRM solutions can supplement their account and contact data through third-party data sources so that all information is complete and up to date.

  • Customer data is incomplete or inaccurate.

    Incomplete and dirty data is a big issue for brands worldwide. Good CRM solutions automatically flow second- and third-party account and contact information into your CRM system, filling in missing information that salespeople left out and intelligently removing duplicates.

  • Forecasting and reporting is difficult.

    If reports are still produced by downloading data into spreadsheets, they are taking way too much time to create and are probably inaccurate. Inaccurate reports lead to faulty planning and forecasting. While time-consuming administrative tasks keep your sales team from doing what they should be doing—selling. A good CRM system keeps data in one centrally located, easily accessible place, making accurate, real-time reporting and forecasting easy.

Therefore...

When your data is organized and managed by a CRM platform, you have a more comprehensive understanding of your customers, which, in turn, leads to more aligned messaging. Many activities (both behind-the-scenes and direct interactions) can be digitized and automated, which helps you target your marketing efforts, speed sales cycles, and deliver better, more efficient customer service. Finally, with a fully integrated CRM, data silos are removed, making cross-departmental collaboration easy so that you can present a united front to customers.

We Provide The Solution

All-in-one Customer Relationship Management (CRM) System

Profiling

Leads & Customer Profiling

  • Capture Lead Origin
  • Abandoned Cart Details
  • Frequently View Products
  • Segmentation
  • Services subscribed
  • Buying Pattern
  • Marketing Feedback
  • Profile Scoring

Dashboard

All-in-one & Customisable

  • Structuring and Design
  • Based on Business Model

Points

Member Points & Rewards Tracking

Record every transaction with points earn / claimed

Marketing

Multi-channel, Campaigns, Automation

  • Campaign Creation
  • Email Campaign
  • WhatsApp Campaign
  • SMS Campaign
  • Automation
  • Targeted Marketing

Tasks

Task Management & Reminders

Create to-do tasks

Meetings

Schedule Meetings & Reminders

Schedule meetings with users

Logs

Manage Call Logs & Email Logs

  • Record call logs from customer
  • Multiple email accounts
  • Read inbox
  • Manage inbox
  • Compose email

Calendar

All-in-one View of All Activities

Track daily / monthly tasks, meetings or calls log in calendar

Survey

Feedback Collection & Analysis

  • Send survey to existing customer
  • Perform feedback analysis

Reporting

Various Real-time Reports

  • Real-time reports based on customer data / journey
  • Marketing and Feedback Reports to assist on Decision Making

Products

Products Tracking & Real-time Reports 

  • Product quantity tracking
  • Real-time reports based on product quantity / purchased

Helpdesk

Provide Support to your Customers

  • Receive Complaints
  • Cases Tracking
  • Cases Assignment

Security

Access & Restrictions Management

Role based access and restriction

Targeted

Records & Analyse Patterns

Keep track of customer's transactions and actions history, further identify their patterns and perform targeted marketing

Integration

Multi Communication Channels Integration

Easy WhatsApp and SMS Gateway Integration

API

Various Pre-built API Connectors

Comes with multiple pre-built API connectors to integrate your user data with our CRM system

Interested? Request Quote Now!

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